Frequently asked questions
1. ORDER & SHIPPING
How long does delivery take?
In Switzerland, we deliver within 1-3 business days. To Germany and Austria it takes 3-5 business days, to the rest of the EU 5-7 business days.
When is shipping free?
Shipping is free in Switzerland from CHF 50. To Germany and Austria from CHF 80, to the rest of the EU from CHF 100.
Can I track my order?
Yes! You will receive a tracking number by email as soon as your order has been shipped.
2. PRODUCTS
Are all gummies vegan?
Yes, all our gummies are 100% vegan. We use pectin instead of gelatin.
Are the gummies halal-certified?
Yes, all our products are halal-certified and meet the strictest standards.
Do the gummies contain sugar?
No, all our gummies are completely sugar-free. We use natural sweeteners like stevia.
How many gummies are in a jar?
All our products contain 60 gummies (approx. 30 daily servings).
3. USAGE
How many gummies should I take per day?
The recommended daily dose varies by product. You can find the exact dosage on the product page and on the packaging.
When is the best time to take them?
That depends on the product: Ashwagandha and Multivitamin in the morning before bedtime, Pre-Workout 30 mins before training.
Can I combine multiple gummies?
Yes, our gummies can be combined. However, make sure not to exceed the recommended daily dose of individual ingredients.
4. RETURNS & SUPPORT
Can I return products?
Yes, you have a 14-day return policy. The products must be unopened and in their original packaging.
How do I reach customer service?
By email to support@myvora.ch or via our contact form. We respond within 24 hours.